Refund and Return Policy

Refund :

At nbctraders.com as a refund, you can either claim a store credit Refund Voucher of the amount you had paid for your returned item or you could ask for a complete cash refund. In case of a store credit voucher, you can use the store credit voucher for a new purchase on the website subtracting that amount from the new total. In case of a cash refund, the refund based on the amount will either be refunded via an online bank transfer into your bank account, or via a cheque mailed to your address. In case of credit card payments, refund can either be claimed as a store credit Refund Voucher or via transaction reversal.

Reimbursed time frame post quality check:
Refund Type — Time Frame

Refund Voucher: 24 hours
Bank Account Refund: 5-7 Days
Credit Card Reversal: 10-15 Days

What is a Refund Voucher?
A Refund Voucher is a return mechanism of equal worth to the value paid for the item that you have returned. You can use a Refund Voucher at checkout to discount the amount of the voucher from your next purchase. This Refund Voucher can be used on multiple purchases (if the purchase value is less than the amount of the refund voucher) until your refund voucher balance amount is Rs. 0. A refund voucher is valid for 180 days; you need to use your voucher during this period, post which the voucher will expire and cannot be used.

How do I use my Refund Voucher?
If you have been issued a Refund Voucher, you will receive a discount voucher code via email. Please enter this code in the discount code box and click “Apply Code” during checkout at payment step. A corresponding deduction will be applied to your total amount.

If my returned product is not validated for refund, how do I get informed?
If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item. Please make sure you are available at the corresponded time to accept the item at your doorstep. Failure to delivery will result in us holding your item for a 30-day period which you can collect yourself from our office.

I have bought an item on promotion or with a Discount Code. What amount will you refund me?
For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.

For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only. If you purchased an item with a Refund Voucher, we will refund you the sum of the amount you paid (including the amount of the refund voucher used).

Return Policy

At nbctraders.com you will have 7 days after an item is delivered to notify us that you want to return it. This means if your item was delivered on the 5th of the month, you have till the 12th to initiate a return. If the item you wish to return meets the criteria mentioned below, your return can be initiated by calling our helpline at (0092)-336-3360022 which is available 24/7.

How to Return an Item

Returning an item is simple, just follow the steps below:

Check if your product meets all requirements.
Call the nbctraders helpline and request a return.
Fill out the return form.
Pack items and attach the return label.
Arrange product pick up or drop off.
Your returned item will go through Quality Check.

If validated and Quality Check passes, you will be refunded for the item.

Conditions for Returning an Item

Your item cannot be returned if it belongs to one of the following restricted categories (due to business, health, or hygiene reasons):

Cosmetics
Sunglasses
Watches
Skin-care or hair-care products
Innerwear or Swimwear
Perfumes and Fragrances
Custom or Made-to-Order products
Imported On-Order products
Certain Sale products

If you bought a General Merchandise or Electronic item (anything other than Fashion or Beauty products), please refer to the requirements stated in the return chart provided.

How to Request a Return

You can request to initiate a return by contacting our helpline at (0092)-326-3360022 or emailing customer@nbctraders.com to confirm that your product is eligible for return. We will explain the return procedure and confirm the nearest service provider location where you can drop off the product.

Please be prepared to provide:

Your order number.
The reason for the return.
The method of refund you would like, along with necessary information (bank account number, etc.).

Can I Request a Replacement Instead of a Refund?

Yes. If you prefer a replacement, let our Customer Service executive know your choice. We will call you as soon as your initial product has been received and we have checked availability of the replacement.

If you choose a refund voucher, you can use it to buy a similar or different product on nbctraders.com using the amount originally paid for the returned item.

If My Returned Product is Not Validated

If your return does not meet the Quality Check criteria, we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Note: We will make 3 attempts to return the product to you. Please make sure to be available for the scheduled delivery.